In May we had correspondence with a applicant who applied after already applying through GOES. He was having difficulties with the log in procedures and understanding the system.
After he applied with us we inquired and held off on Submittal to the CBP to follow up.
After understanding the issue we refunded John his $89 fee from EasySentri as well the $100 non-refundable CBP fee all to good measure, as he was conditionally approved shortly after.
It’s why we hold off at times and make contact with applicants.
To ensure that applicants have as little leg work as possible.
It’s in our best interest to take care of our applicants.
Below is our email chain