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The U.S. Customs and Border Protection (CBP) is replacing the website of the Global Online Enrollment System (GOES) on October 1, 2017.
The new cloud-based website will be known as the Trusted Traveler Programs (TTP) System. All the data for current members and submitted applicants will be migrated to the new website at https://ttp.cbp.dhs.gov but access to this website will not be possible before October 1, 2017. All current memberships and submitted applications for the CBP trusted traveller programs such as Global Entry, SENTRI, NEXUS, and FAST will not be impacted by this change of website.
Those who started an application over the GOES website but were unable to make a payment to complete their application before October 1, 2017 would have to start a new application at the TTP website.
The CBP recommends doing the following before October 1, 2017 to facilitate the seamless migration of member information from GOES to the TTP website.
First, log into your existing GOES account at https://goes-app.cbp.dhs.gov/
Second, validate and store the following information in your GOES account: PASSID, first name, middle name, last name, city of birth, and date of birth. It is best to print your GOES homepage and the information found under the “change profile” link on the left side of your homepage so that you would have a handy reference after October 1, 2017.
The “change profile” link on your GOES homepage would appear like this:
If you were unable to do the previously mentioned steps before October 1, 2017 don’t worry. All is not lost. The GOES website will redirect to the TTP System website starting October 1, 2017 or you could login straight into the TTP website at https://ttp.cbp.dhs.gov.
The TTP website will greet you with this page:
If you have paid for an application but have not finalized enrollment, please click on the box that says “I’ve already started applying.” If you are already a member, please click on the box that says “I’m already a program member.” Those who are applying for the first time can click on the box that says “Get started.”
Everyone will be prompted to create a login.gov account. Login.gov is a shared service that allows each user a single login for access to the online services of the federal government. This offers the benefit of greater security and the convenience of keeping less passwords and needing to learn less interfaces as well. All is kept simple and secure for the public.
Please be aware that login.gov requires a unique email address for each applicant or member regardless of age. Should you need assistance with regards creating a login.gov account, browse the frequently asked questions and answers at https://login.gov/help/ or call 844-875-6446 toll-free for more answers and to speak with an information specialist. Information specialists are available between 8:00 a.m. to 8:00 p.m. ET, Monday to Friday, except federal holidays.
After creating your login.gov account, the TTP website will prompt a member or submitted applicant to put in the following information: PASSID, first name, middle name, last name, city of birth, and date of birth. If the information matches what was on the GOES account, the member or submitted applicant will be directed to a dashboard where they will see the information migrated over from their GOES account.
If the information does not match or if there is an error, get some assistance by reaching out to the CBP TTP Help Desk. You can send an email to their support portal at https://help.cbp.gov/app/ask. To ensure a faster response, please make sure to select “Trusted Traveler Programs” as your primary topic and then the subtopic that most closely describes your question. You can also speak to a help desk specialist by calling 855-873-4637 Monday to Friday from 8:30 a.m. to 4:00 p.m., except federal holidays.
The new Trusted Traveler Program website and login in process is much more pleasing and a better user experience than the older GOES website. However, many steps and page refreshes are still required to complete any Global Entry, SENTRI or NEXUS application. All applications are still non-refundable through the new TTP website, even if your application is denied. Please be aware.
In all, the new Trusted Traveler (TTP) website is a much needed update to the older GOES system and a much better way to apply for Global Entry, SENTRI or NEXUS programs.